FREQUENTLY ASKED QUESTIONS
Please view our most frequently asked questions surrounding ordering and purchasing Cool Unique Gifts.
If you have any additional questions that aren't answered here, please contact us and we will be happy to assist you.
1. Can I place my order by phone?
2. Do you accept International orders?
3. How long does it take to receive my order?
4. What are your Cancellation and/or Return Policies?
5. Do the products include warranty?
6. How can I check on my order and receive my tracking information?
7. Can I pay by check or money order?
8. Can I order wholesale amounts of products and/or become a distributor?
Answers
1. Can I place my order by phone?
Currently we are only accepting orders via the web. If for some reason you cannot place an order via our web site, please send us an email and we will do our best to schedule a time to take your order over the phone. Click here to notify us.
2. Do you accept International orders?
At the present time we do not accept International orders. Please check back with us in the near future, as we do plan to expand our business internationally.
3. How long does it take to receive my order?
You will receive your order in courtesy of US Postal Service. Most orders are processed the same day depending on the time of day it was purchased; however please allow 24-72 hours as we are closed Saturday & Sunday. Shipping options are as follows: Standard Mail (4-8 days), Priority Mail (approx. 2-3 days) and Express (usually 1 day shipping).
If your package has been attempted for delivery but unsuccessful, a notice will be left by the US Postal Service for you to reschedule shipment or to pick up your item from the US Postal facility where it is being held. If you have failed to claim your package and it is returned to us, we will not take any actions until further notice from you. Once we receive your notice, we will immediately reship your item using the same shipping services initially requested. Your credit card will be billed the appropriate amount and you will receive another tracking email that will notify you the product is again on route.
4. What are your Cancellation and/or Return Policies?
All items must be returned in NEW condition and in the original packaging. All items must be returned within 30 days of purchase and RESTOCKING FEES will apply. We are not obligated to honor and refund your return if you cannot prove it was returned or if the package is damaged upon return and you did not purchase insurance for the return delivery. You are responsible for return shipping costs including insurance.
Included with your return must be the original invoice/receipt, or copy of the invoice/receipt, from CoolUniqueGifts.com or the original invoice/ receipt of purchase from one of our affiliates. Without proof of purchase, we cannot be certain that the items were sold to you by us or one of our affiliates and we will not be able to honor your return.
All returns must also include our Return Merchandise Authorization “RMA” number obtained by emailing Click here with an explanation of the circumstances. Items returned without a “RMA” will not be accepted.
If the item arrives to you damaged from shipping, ship ONLY the damaged item back to us carefully packed, preferably in the original carton, and send it prepaid with Signature Confirmation to the address below.
Include a letter detailing the complaint along with a copy of your original invoice, daytime telephone number and all relevant contact information placed inside the shipping carton.
Send returns and damaged items with order invoice/receipt to:
Attn: Returns
CoolUniqueGifts.com
9770 S. Military Trail
Suite B-7 #357
Boynton Beach, Florida 33436
Any Cancellation or Returns, we reserve the right to charge a restocking fee of up to $9.99 per item and additional fees may apply.
back to top5. Is there any Warranty on the products?
Items purchased from CoolUniqueGifts.com may be covered by warranty directly from the manufacturer. Manufacturer’s policy for product defects and workmanship issues should be followed immediately upon receipt of product. You may view your product’s User Manual/Guide for further warranty details.
6. How can I check on my order and receive my tracking information?
All Packages are shipped and can be tracked with Delivery Confirmation. Your tracking number will be supplied automatically in your “Shipping Confirmation” email. You may also request a tracking number from support@cooluniquegifts.com. Be sure to include your order number in your email.
If you have not received your order after 14 business days, please send an email to support@cooluniquegifts.com and we will investigate your order.
7. Can I pay by check or money order?
At the present time we do not accept money orders. All orders can only be purchased through our website. Please check back with us in the near future, as we do plan to expand our payment methods.
8. Can I order wholesale amounts of products and/or become a distributor or affiliate?
If you are interested in becoming a distributor, affiliate or purchasing wholesale volumes of products, please visit our Distributor Section.
